Your agent,
under control.
Every order, what it should cost, what the agent actually invoices, where the package is, and after-sales that runs itself. Day by day, in your store's time zone.
Illustrative preview · sample data
Everything that happens after the “Buy” click.
Orders line by line
Automatic status (pending, processed, shipped, delivered, after-sales), tracking, invoicing, discrepancy filters. Your whole Shopify history can be imported.
Products & COGS
Groups (one product at the agent = one price), “alone in the package” and “with another item” prices, bundles, dated prices and per-country prices. Old orders keep the old price.
The agent's invoice, verified
Excel, CSV, PDF, screenshot or pasted lines. Each order is compared to the expected price, to the cent. The platform learns the agent's price grid and sets up the groups on its own.
Real package tracking
With 17TRACK: the real scans, including YunExpress, 4PX or China Post, and the final carrier. Fulfillment time, first scan, transit, delivered in.
After-sales with your agent
Incomplete address, address change, failed delivery, cancellation, damaged package, customs… Each case has its own automation, emails and agent buttons.
Order merging
Same email and same postal code within the chosen window: the agent gets a case to ship everything in one package. Shipping is paid only once.
Finances with the agent
Transfers with proof, “received” status, average delay, credits, cancelled orders invoiced without a credit, balance and days of orders covered.
Tracking page and emails
A tracking page on your domain (animated globe, 6 steps, origin hidden) and designed emails at each step, with a promo code for the next order.
Sandboxed agent access
Your agent sees orders, after-sales and transfers. Never your revenue, your COGS, the expected price or your margins.
How long your agent really takes to ship?
An agent can create the label in Shopify without the package leaving. The platform compares the fulfillment date to the carrier's first scan, and alerts you beyond the delay you choose.
- Steps as filters: processed not scanned, in transit, arrived in the country, problems.
- Delays by carrier and by country, and the estimated delivery based on your real delays (80% of your orders).
- Honest messages during tracking “gaps”: never fake scans.
One case, one next step.
Just three statuses: waiting on agent, waiting on customer, closed. Each case says in one sentence what needs to happen, and the emails go out from your domain.
The agent changes prices without warning
The week's invoice arrives, higher than expected.
- File import: “3 overbilled, $12.40 too much”, alert in the bell.
- On an order, ask for an explanation: the agent replies in the order.
- If the price is confirmed, a new dated price in the group: profit is recalculated from that date.
A dispute on an order that hasn't shipped yet
A customer opens a dispute the day after ordering.
- The order gets the red Dispute label.
- A Cancellation case opens for the agent: cancel and refund, or “not possible, already shipped”.
- The credit is counted automatically; profit and the balance with the agent follow.
Fulfillment feeds everything else.
Customer service and its AI see the status at the agent and the tracking; Disputes read the package timeline; Analytics takes your real COGS and fulfillment.
Frequently asked questions.
Why do my numbers for a day differ from the agent's invoice?
Each order counts on the day it was placed, in your store's time zone, not the day the agent invoices it. Over the month the totals are the same; day by day, ours are the right ones.
Do I need a 17TRACK account?
Yes, for the real scans of over 3,000 carriers: each workspace uses its own key (free trial, then a plan based on your package volume). Without 17TRACK, statuses come from Shopify.
My agent invoices in USD and my store is in euros?
Their amounts are converted at the day's ECB rate, or at your own rate if you set one.
What does my agent see?
With the Fulfillment (agent) role, they see orders, tracking, after-sales and transfers, and enter what they invoice. They never see your revenue, your COGS, the expected price, the discrepancies or your margins.
Stop paying for what you don't check.
Import an invoice from your agent: the platform learns its price grid and checks every order.