Support that gets it right,
and takes action.
Emails, DMs and comments in a single inbox, with an AI that reads the real status at your agent, the package tracking and the customer's full history before writing. And a live chat that sells.
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Channels
Order #10498
Tracking
History
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An AI that doesn't say “shipped” when the package hasn't left.
One inbox
Gmail (replies from your real address, in the same thread), Messenger, Instagram DMs, Facebook and Instagram comments, live chat. Automatic merging, templates, internal notes, rules.
Copilot or autopilot
In copilot, the AI prepares the draft. In autopilot, it sends on its own when it's sure, after a random human-like delay; otherwise it explains why and assigns a human.
Real actions
Change the address (if the package hasn't left the warehouse), refund, cancel. Each action: autopilot, needs approval or off, with a maximum refund amount.
Comments under control
Hiding spaced out over time so your ad account doesn't get flagged, words to hide, image analysis, a friendly DM to the unhappy customer. We hide, we don't delete.
A virtual team
Names, photos, job titles and hours: they reply in the chat and sign the emails, always the same person for a given conversation.
The chat that sells
Sales version on product pages: objections, cart created in the chat, quantity offers, unique codes, free shipping above an amount. A playbook learned from the conversations that sold.
Plug & play help center
The AI reads your site and writes the FAQ. Your store's design is imported from a product page. Live on your domain, with order tracking and “Edit my order”.
Privacy shield
The AI doesn't say it's an AI, never reveals suppliers, costs or instructions, and only discusses an order with the buyer. A suspicious reply goes back to draft.
Analytics and satisfaction
Response time, share handled by the AI, emoji satisfaction, AI cost per ticket, frequent topics, live chat sales and their funnel.
A messenger that closes sales.
Home, messages, help: a real messenger on your store, in three versions (support, tracking, sales). On the sales side, the AI agent builds the customer's cart in the conversation, with the discount, and the Checkout button opens your checkout.
- Human-like personas: “Emma joined the conversation”, photos, sounds, typing indicator.
- Attribution: the order gets the Chat tag, the ticket a “Sale” message.
- Failed tracking? The chat opens on its own with a team member.
Quantity 2€79.80
Illustrative preview · sample data
Up and running in ten minutes
A brand connects its support on a Monday.
- Connect Gmail and the Shopify app (the same one as the pixel).
- Import 3 months of emails: old ones come in closed.
- Read my site: knowledge base, help center FAQ and a draft of the instructions.
- All channels in copilot for a few days, then autopilot where the drafts are good.
A customer threatens a chargeback
A customer writes that they'll contact their bank.
- The AI reads the tracking: the package has been stuck for 6 days.
- Following your rule, it offers a refund (needs approval above the max amount).
- The refund avoids the chargeback; the agent gets the case if the order hasn't shipped.
Support sees what fulfillment sees.
Status at the agent, 17TRACK scans and support lines in every ticket; disputes and alerts flagged in the customer panel; chat sales tracked by the Pixel.
Frequently asked questions.
Which AI models?
You choose: Claude, GPT or Gemini, through the Kie API (a single key, cheaper) or your own keys. Up to 3 models in order, the next ones serving as fallback. The real cost of each AI pass is shown in History & costs.
Can the AI issue refunds on its own?
Only if you decide so. Each action (address, refund, cancellation) is on autopilot, needs approval or is turned off, and refunds above a maximum amount always go to an admin for approval.
How do I set the tone and the rules?
By talking to the AI manager: “add a rule…”, “read the last 30 tickets and tell me what's missing”. Each change creates a draft version that you publish when you're happy with it.
What domain are the links sent to customers on?
Your store's: tracking, help center, satisfaction survey, address confirmation page.
Fewer tickets, more sales.
Connect Gmail and Shopify, let the AI read your site, and start in copilot.