Unlimited Scale vs AfterShip
AfterShip is a leader in post-purchase package tracking. Unlimited Scale tracks your packages too (via 17TRACK), but from your agent's point of view: how long they really take to ship, what they invoice, and what it costs you in after-sales.
Tracking, seen from the warehouse.
AfterShip excels at the tracking page and notifications. Unlimited Scale adds measurement of the real shipping delay (fulfillment vs first scan), after-sales with your agent, order merging, and a tracking page built into your help center, on your domain.
- Over 1,100 carriers integrated
- Free plan (50 shipments / month)
- Branded tracking page, email and SMS notifications
- AI-estimated delivery dates (Premium)
- API and webhooks
Feature by feature, no spin.
Information about AfterShip comes from their website, their Shopify App Store listing or public comparisons (sources at the bottom of the page), checked in October 2026. It may have changed since.
Tracking, plus the agent behind it.
The truth about shipping
An agent can create the label without sending the package. We compare the fulfillment date with the carrier's first scan, with an alert beyond X days.
After-sales that runs itself
Incomplete address: email to the customer, a page to fix it, update in Shopify, the agent confirms. Reminders for 5 days.
A reassuring tracking page
Animated globe, 6 dated steps, messages during tracking “gaps”, never fake scans.
One package, several orders
Same email and same postal code within the chosen window: the agent gets a merge case, shipping is paid only once.
Chat when things get stuck
Failed tracking? The chat opens with a team member offering help.
The real cost
Dated COGS, expected vs invoiced price, balance with the agent: fulfillment feeds profit.
How a brand would use it.
Sample scenarios to illustrate how it works. These are not customer results.
A slow agent
Some orders have been “processed” in Shopify for several days without a scan.
- The “Processed, not yet scanned” step isolates them.
- An alert comes in beyond the chosen delay.
- Delays by carrier and by country show where things are stuck.
Two orders from the same customer
A customer reorders a few hours after their first order.
- Merging is suggested to the agent (in English and Chinese).
- If they accept, shipping is counted only once.
- The customer is told “your orders are shipping together”.
AfterShip's public pricing
- Free: 50 shipments / month
- Essentials: $11/month, 100 shipments ($0.08 per extra shipment)
- Premium: $70/month, 500 shipments ($0.12 per extra shipment), custom domain, AI-estimated delivery
According to their Shopify App Store listing. With Unlimited Scale, tracking uses your own 17TRACK account (free trial, then a plan based on your package volume).
When to choose AfterShip over us
You only want a tracking page and notifications, without managing an agent, with a free start.
When to choose Unlimited Scale
You work with an agent or a 3PL and want to control their delays, prices and after-sales, with a tracking page on your domain.
See also
Replace part of your stack, not just one tool.
When every part reads the others, you make decisions on the reality of your business, not on five dashboards that contradict each other.