Every dispute,
understood and prepared.
Shopify Payments chargebacks and Ethoca / Verifi alerts in one place. The AI reads the order, the package, the support conversations and the emails, tells you whether it's worth fighting, and prepares the response field by field.
Chargeback rate vs card thresholds
Why they dispute (AI)
Disputes To respond · 3
Illustrative preview · sample data
The AI reads everything the platform knows.
The order, the IP and addresses, the package scans, the fulfillment cases, the support conversations, the email profile, previous disputes, your policies. Then it gives a verdict, and the response ready to paste into each of Shopify's evidence fields.
- Why: the cause, avoidable or not, and the signals that led there.
- Fight or accept, with the chance of winning.
- So it doesn't happen again: fixes by area (shipping, product, support, payment).
What the AI read
What it costs you, and how to stop it.
Disputes and alerts together
Shopify Payments chargebacks and inquiries, Ethoca, Verifi CDRN and Verifi RDR alerts via chargeback.io (hourly sync) or CSV import with no duplicates.
The real cost
Amounts lost, dispute fees, refunds and alert fees, minus what comes back from won disputes. Negotiated alert prices, dated.
Deadlines
A banner as soon as a response is due in less than 3 days. Filters: “to respond”, “in progress”, won, lost, by cause.
Trends and actions
“Find trends” groups the causes that keep coming back over the period and suggests priority actions, with their impact.
Detailed analytics
Cost day by day, and the breakdown by type, by cause found by the AI, by bank reason, by country and by product (with its rate).
The whole operation responds
A label in fulfillment, a cancellation case for the agent if the order hasn't shipped, a callout in support, exclusion from email campaigns and flows.
The rate is nearing the Visa threshold
A brand sees its chargeback rate climbing toward 0.9%.
- “Find trends”: one product to one country accounts for most of the “not received” cases.
- Fulfillment confirms a slow carrier for that country.
- Action: switch carriers and turn on tracking emails at every step.
- RDR alerts refund before the dispute during the transition.
Respond in five minutes
An “unrecognized” dispute comes in with 9 days to respond.
- The case is already analyzed (automatic AI analysis).
- “Respond in Shopify” opens the order in your admin.
- Click each card to copy, paste into the field with the same name, review, save.
- Back in the case: Mark as handled.
A dispute is never isolated.
It comes from a package, a conversation, a product. That's why the analysis is better when everything is in the same database, and why the cost ends up in your profit.
Frequently asked questions.
Why paste the response into Shopify myself?
Shopify doesn't let apps submit dispute evidence for you. The AI prepares each field; you paste, review and save. Shopify sends the bank whatever is saved at the deadline.
Are the responses in English?
Yes: they're meant for the customer's bank, and English is the safest language. Always review them before saving.
How is the chargeback rate calculated?
Per Shopify Payments transaction, like the card networks. It only counts real chargebacks, never alerts, and is compared to the Visa (0.9%) and Mastercard (1.5%) thresholds.
Do I need chargeback.io?
For Ethoca and Verifi alerts, yes (API key, or CSV import from your account). Shopify Payments disputes come in on their own with the Shopify sync.
Fewer disputes, more wins.
Connect Shopify Payments, and your alerts account if you have one.