Unlimited Scale vs Richpanel
Richpanel is an AI helpdesk for e-commerce, billed per seat plus AI usage. Unlimited Scale's Customer service was designed as “a better Richpanel” for brands that ship through an agent: the AI reads the whole operation.
Same ambition, more context.
Both offer an AI that resolves, self-service and multiple channels. Unlimited Scale's AI also reads the status at the agent, 17TRACK scans, after-sales cases, disputes and the customer's email profile, and its actions create the cases for your agent.
- Channels: email, chat, social, SMS and WhatsApp
- AI agents billed per conversation
- Self-service portal (tracking, address, returns, exchanges, cancellations)
- Dedicated social media agent and AI QA
- Returns & Exchanges module as an add-on
Feature by feature, no spin.
Information about Richpanel comes from their website, their Shopify App Store listing or public comparisons (sources at the bottom of the page), checked in October 2026. It may have changed since.
The AI that knows the whole story.
The real package
Status at the agent, first scan, transit, estimated delivery: the AI doesn't say “shipped” when the package hasn't left.
Risks in plain sight
A customer with a dispute or alert is flagged in the ticket, and the AI can refund before the chargeback if you allow it.
A virtual team
Personas with a photo, hours and signature: always the same person for a given conversation.
Selling in the chat
Cart created in the chat, quantity offers, free shipping above an amount, sales tagged “Chat” in Shopify.
A single Shopify app
The same app installs the pixel, the tracking page, the help center and live chat.
Transparent costs
History & costs: the real cost of each AI pass, with the chosen model (Claude, GPT, Gemini…).
How a brand would use it.
Sample scenarios to illustrate how it works. These are not customer results.
A spike in “where is my order?”
A carrier falls behind during a week of sales.
- The tracking page explains tracking “gaps” without inventing scans.
- Tracking emails go out at every step.
- The AI replies with the real delivery times to the customer's country.
Selling more from the help center
A brand wants post-purchase upsells.
- “Edit my order” suggests items with a discount and a countdown.
- The new order carries the original's number for the agent.
- The sales are tagged “Help center” in the Pixel.
Richpanel's public pricing
- Helpdesk: $99/seat/month annually, $119 monthly
- AI agents: about $0.20 per conversation, $200/month AI minimum
- Starter bundle: $299/month (1 seat + AI minimum, annual)
- Returns & exchanges: from $99/month
According to their pricing page.
When to choose Richpanel over us
You need a full returns / exchanges module, SMS and WhatsApp in the helpdesk, or a support tool separate from everything else.
When to choose Unlimited Scale
You want a support AI that reads your fulfillment, your disputes and your emails, and that notifies your agent when it acts.
See also
Replace part of your stack, not just one tool.
When every part reads the others, you make decisions on the reality of your business, not on five dashboards that contradict each other.